Thank you for choosing JACESTORY! 😍

We're here to make gifting easy, convenient, and memorable. This guide explains everything you need to know before placing your order, from choosing a gift set to receiving it at your doorstep.

Orders & Payment

How do I place an order?

Just a few clicks away!

1. Select your favourite items & preferences
2. Add to cart
3. Apply voucher code (if any) at checkout
4. Fill in your contact & delivery details
5. Complete your payment

Settled! Sit back and wait for your parcel. 🎁

How will I know if my order has been confirmed?

After your order is confirmed, you'll receive an email confirmation with your order details.

Can I modify or cancel my order?

If you need to modify your order, please contact us as soon as possible. Orders that have already entered processing or personalisation may no longer be eligible for changes or cancellation.

What payment methods do you accept?

We accept various secure online payment methods through the following providers.

All transactions are made in Malaysian Ringgit (RM).

Available payment options will be displayed during checkout.

How long does it take to process my order?

Most ready-stock orders are processed and dispatched within 1 working day after successful payment. Pre-orders and orders placed during long holidays may require additional processing time.

Will the package include a receipt or price tag?

No price tags, receipts or invoices are included inside the package, making our gift sets suitable for sending directly to your recipient.

Which products can be personalised?

Some of our products can be personalised with name or short text to create a thoughtful and memorable gift. Look out for the available personalisation options on each product page.

Before placing your order, please:

• Double-check all spelling and capitalisation
• Ensure the information entered is accurate
• Review any product-specific personalisation limits

Personalised products are created based on the information submitted during checkout.

Delivery Information

Do you deliver throughout Malaysia?

We deliver throughout Malaysia.

How much is the delivery fee?

Our delivery fees depend on your delivery location and selected delivery method.

Express Delivery

Postcode 43300: RM15 per order

Other Klang Valley locations: Based on Lalamove / GrabExpress rates

Standard Delivery

West Malaysia: RM6 per order

East Malaysia: First 1kg RM14, Every Additional 1kg RM12

Is there free delivery?

Yes! We offer free standard delivery to West Malaysia for orders of RM50 and above.

How long does delivery take?

Express Delivery: Within 24 hours or scheduled date

Standard Delivery to West Malaysia: 1–3 working days

Standard Delivery to East Malaysia: 3–5 working days

Delivery times are estimates and may vary depending on courier schedules, weather conditions, public holidays or unforeseen circumstances.

Do you offer same-day or express delivery?

Yes! Express delivery may be available for selected Klang Valley locations through JACESTORY, Lalamove or GrabExpress.

Availability, delivery fees and scheduling depend on your delivery location. Please check the available options during checkout.

Can I schedule my delivery for a specific date?

Yes! You may indicate your preferred delivery date on the checkout page.

For express delivery or scheduled delivery arrangements, please refer to the available options during checkout.

Please note that standard courier delivery dates are estimates and cannot be guaranteed.

Can I send a gift directly to the recipient?

Absolutely! Simply enter the recipient's name, contact number and delivery address during checkout.

We do not include price tags, receipts or invoices inside the package, so you can send your gift set directly to the recipient.

Can I track my order?

Yes! Once your parcel has been dispatched, tracking information will be provided where available.

What do the different order statuses mean?

Here is what each delivery status means:

Fulfilled: Your order has been shipped out

Out For Delivery: Your parcel is scheduled for delivery that day

Delivered: Your order has been successfully delivered

Can I change my delivery address after placing an order?

Please contact us as soon as possible if you need to update your delivery address.

Changes may no longer be possible once your parcel has been dispatched.

What if my parcel is delayed?

Delivery times are estimates and may be affected by courier operations, weather conditions, public holidays or unforeseen circumstances.

If your parcel has not arrived within the estimated delivery period, please contact us. We will assist you in following up on the delivery progress.

Returns & Refunds

Can I return or exchange my order?

All items sold are not returnable, refundable or exchangeable. We perform product inspections to maintain quality assurance and handle all items carefully with carton boxes, bubble wrap and fragile stickers before shipment.

What if I receive a defective item or my item arrives damaged?

We're sorry to hear that! Please submit your request within 3 calendar days from the date of receipt with the following information:

• Your order number
• Clear photos and videos of the item
• A brief description of the issue

Our team will review the case and assist you accordingly.

Can I return an item without contacting JACESTORY first?

No. All returns without our prior consent will not be entertained.

JACESTORY reserves the right to reject requests that do not comply with the requirements.

Need More Help?

Our friendly customer support team is happy to assist you. If you have any questions before or after placing your order, please contact us via Email or WhatsApp.