As the saying goes, starting a business is one thing, keeping it going is another.
Around this time in 2019, two young individuals who chose to leave their high-paying 9-to-5 jobs decided to embark on a new journey... the journey of JACESTORY.
Today marks JACESTORY's 1st anniversary.
One whole year has passed, and it is honestly difficult to put everything we feel into words. To have come this far, we are truly grateful to every one of you who has supported us along the way.
From having nothing at the beginning to receiving a 4.9/5 rating and hundreds of orders, every single order represents our time, effort and dedication.
What we offer has never been just about the products. It is about the service and care we put into every order.
Throughout our first year, we have stayed true to two simple principles: Quality Service & Quality Assurance. We continuously challenged ourselves to learn, improve and do better.
And along the way, we were fortunate enough to receive so much love and encouragement from our customers.
Quality Service
A 100% response rate, with every question answered. We believe in being polite, patient and accurate, while helping you find a solution as quickly as possible.
From the moment you first enquire about a gift to the support you receive after your purchase, we never take your experience lightly.
Attitude determines everything. What we do today shapes where we go tomorrow.
Quality Assurance
You get what you pay for. We may not always be the cheapest, but we want to be a brand you can purchase from with confidence.
If we wouldn't be happy receiving a defective product ourselves, we simply wouldn't feel right selling it to you. At the end of the day, we are customers too. We put ourselves in our customers' shoes, and treat every order the way we would want ours to be treated.
Lightning-Fast Dispatch
Orders placed before 1pm on working days are dispatched on the same day, because we don't want to keep you waiting.
If we notice that a parcel is taking longer than expected during transit, we follow up with the courier immediately.
From dispatch to delivery, we keep an eye on your order to make sure your items arrive safely and in good condition.
Loved Enough to Come Back
Perhaps it is because of these little things that many of our customers choose to come back and shop with us again.
And honestly, that means a lot to us. Every repeat order is a reminder that we are heading in the right direction.
Looking ahead, we will continue to bring you more practical and thoughtful gifts that are made to be used, appreciated and remembered.
We can't wait to celebrate the next milestone with you... Our 2nd, 3rd, 5th, and even 10th anniversary. 💙
Instead of trying to become someone else's shadow, we'd rather create something that is truly our own.
Our own style. Our own story. Our own JACESTORY. 😎