SHOPPING GUIDE
Thank you for choosing JACESTORY! 😍
We're here to make gifting easy, convenient, and memorable. This guide explains everything you need to know before placing your order, from choosing a gift set to receiving it at your doorstep.
Orders & Payment
How to place an order? Just a few clicks away...
- Select your favourite items & preferences
- Add to cart
- Apply voucher code (if any) at checkout
- Fill in your contact & delivery details
- Complete payment
- Settled! Wait for your parcel 🎁
After your order is confirmed, you'll receive an email confirmation with your order details.
If you need to modify your order, please contact us as soon as possible. Orders that have already entered processing or personalisation may no longer be eligible for changes or cancellation.
Most orders are processed and shipped within 1 working day after payment has been successfully received, except for pre-orders. During long holidays, additional processing time may be required.
No price tags, receipts, or invoices are included inside the package.
All transactions are made in Malaysian Ringgit (RM). We accept secure online payment methods.
| Payment Method | Option | Supported by |
|---|---|---|
| DuitNow | Hong Leong Bank | Hong Leong Bank |
| FPX Online Banking | Maybank CIMB Bank Public Bank RHB Bank Hong Leong Bank Affin Bank Agrobank Alliance Bank AmBank Bank Islam (BIMB) Bank Muamalat Bank of China Bank Rakyat Bank Simpanan Nasional (BSN) HSBC Bank Kuwait Finance House (KFH) OCBC Bank Standard Chartered Bank UOB Bank | ADAPTIS |
| eWallet | Touch 'n Go eWallet Boost Wallet GrabPay ShopeePay | |
| Alipay | Stripe | |
| Credit & Debit Card | Visa Mastercard |
Available payment options will be displayed during checkout.
Personalised Service
Some of our products can be personalised with name or short text to create a thoughtful and memorable gift.
Before placing your order, please:
- Double-check all spelling and capitalisation
- Ensure the information entered is accurate
- Review any product-specific personalisation limits
Personalised products are created based on the information submitted during checkout.
Delivery Information
We deliver throughout Malaysia.
Status
Fulfilled: Your order has been shipped out
Out For Delivery: Your order will be delivered that day
Delivered: Your order has been successfully delivered
| Type | Zone | Delivery Fee | Estimated Delivery | Courier Partner |
|---|---|---|---|---|
| Express Delivery | Selangor Seri Kembangan Puchong Putrajaya Kuala Lumpur Bukit Jalil Sri Petaling |
RM15 per order | Within 24 Hours or Specific Date |
JACESTORY or Lalamove |
| Other Klang Valley Locations | Based on Lalamove | Within 24 Hours or Specific Date | Lalamove | |
| Standard Delivery | West Malaysia | RM6 per order
*Free delivery for orders of RM50 & above |
1-3 Working Days | GD Express (GDEX) |
| East Malaysia | First 1kg RM14
Every Additional 1kg RM12 |
3-5 Working Days | Ninja Van |
Note: You can specify your preferred delivery date on the checkout page to ensure your gift set arrives on the specific date.
Delivery times are estimates and may vary depending on courier schedules, weather conditions, public holidays, or unforeseen circumstances.
Once your parcel has been dispatched, tracking information will be provided where available.
Returns & Refunds
All items sold are not returnable, refundable or exchangeable. We perform product inspection to maintain quality assurance and handle all items carefully with carton box, bubble wrap and fragile sticker before shipment.
If you are not entirely satisfied with your purchase, we are here to help.
In the event that the item received is determined to be defective due to manufacturing error, please submit your return request within 3 calendar days from the date of receipt.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos and videos of the item
- A brief description of the issue
Our customer support team will review your request and provide an appropriate solution.
All returns without our consent will not be entertained.
JACESTORY reserves the right to reject return request that does not comply with the requirements.
Need More Help?
Our friendly customer support team is happy to assist you. If you have any questions before or after placing your order, please contact us through Facebook or Instagram.