SHOPPING GUIDE
Thank you for shopping with JACESTORY! 😍
Place order? Just a few clicks away...
- Add favourite item to cart
- Key in voucher code (if any)
- Checkout
- Fill in details
- Place order
- Make payment
Settled! Then wait for your parcel~ 🎁
Orders & Payment
- You may place your order through our official website www.jacestory.com.
- All items are ready stocks, unless stated otherwise.
- Don't forget to key in your voucher code (if any) upon checkout! If you have missed out, we are unable to update for you.
- Your paid order will be processed within 1 business day and no cancellation will be allowed.
- Unpaid order will be cancelled automatically if the payment is not made within 3 calendar days.
Payment Method | Currency | |
Bank Transfer | Hong Leong Bank | Malaysian Ringgit (RM) |
| Online Banking (iPay88) | FPX Affin Bank Alliance BankAmBank Bank Islam Bank Muamalat Bank Rakyat Bank Simpanan Nasional (BSN) CIMB Bank Hong Leong Bank HSBC Kuwait Finance House (KFH) Maybank OCBC Bank Public Bank RHB Bank Standard Chartered UOB Bank | |
| eWallet (iPay88) | Touch 'n Go Boost GrabPay ShopeePay kiplePay | |
Delivery Information
- An email with tracking details will be sent to you once your order has been processed and shipped out.
Type | Region | Delivery Fee | Estimated Delivery | Delivered by |
| Express Delivery | Selangor 43300 47100 47110 47120 47130 47140 47150 47160 47170 47180 47190 Kuala Lumpur 57000 58200 | RM10.00 per order *Free Delivery with minimum purchase of RM150 | Within 24 hours | Jacestory Team Lalamove |
| Standard Delivery | West Malaysia | RM5.00 per order *Free Delivery with minimum purchase of RM50 | 1-3 business days *Subject to location *Might take longer due to National Recovery Plan (NRP) | GD Express |
| East Malaysia | RM15.00 per order *RM10.00 per order with minimum purchase of RM50 | 3-7 business days *Subject to location *Might take longer due to National Recovery Plan (NRP) |
Returns & Refunds
- All items sold are not returnable, refundable or exchangeable.
- We perform product inspection to maintain quality assurance and handle all items carefully with bubble wrap before shipment.
- If you are not entirely satisfied with your purchase, we are here to help.
- In the event that the item received is determined to be defective due to manufacturing error, please submit your return request within 24 hours from the date of receipt.
- All returns without our consent will not be entertained.
- JACESTORY reserves the right to reject return request that does not comply with the requirements.